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Riley has certifications in Salesforce Sales Cloud, Service Cloud and Advanced Administration. She specializes in creating processes to help provide seamless experiences for sales teams, support teams, call centers and customers alike. Her goal is to help your teams get a full view of your customer’s journey, from their initial inquiry through their customer support cases - and provide the reporting and dashboards to back business decisions. Ask her about communities, chat, knowledge base, and reporting.
Hillary has worked in B2C and B2B marketing for over 10 years and holds certifications in both Pardot and Hubspot. Experienced in running campaigns in Pardot, Hubspot, Bronto, Mailchimp, Klaviyo, and SendGrid, she has supported start-to-finish marketing automation implementations for SMB's to establish brands from NYC to Atlanta. Hillary is well-versed in the restructuring of instances and creating processes that support the marketing-to-sales handoff in a measurable way. Ask Hillary about inbound marketing best practices, setting up nurture tracks, marketing-to-sales funnel management, scoring, and grading.
Devin’s focus is process and integrations. He excels in automating the marketing-sales process, running client success and optimizing the sales flow for closing more deals. His most recent build for a pharmaceutics production company generates a 70+ page contract with thousands of service combinations. Ask him about sales and marketing alignment, lead flow processes, Docusign and Conga products within SFDC.
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